Have You Downloaded Our Free, Easy-To-Use, Customized House of Burn Studio App?!
Don't forget to check out our current studio promos!
How Do I Download The FREE HOB App?
From your phone or tablet, go to the iTunes or App Store and search "House of Burn Fitness"
Simply click to download our Free HOB Studio App (screenshot below)
From the APP you can view and access our class schedule, verify your class enrollment and past attendance, following up on your waitlist status, cancel out of upcoming classes, check the number of remaining classes in your current series/package, buy additional classes, verify purchases and future billing dates and so much more.
To purchase classes including “New Burner Specials” and “Current Promos” simply create your account, login and click “BUY” then select the correct category (i.e. “Special offers”)
EVERYTHING from signing up to making purchases to canceling out of classes can be done easily through the app. You are going to LOVE IT!
How Do I Sign Up through MindBody?
IMPORTANT: Instructions For New & Existing House of Burn Clients (INCLUDING GROUPON)
Whether you are an existing client or a new client, everyone will need to follow the steps below to successfully create an account through MindBody BEFORE you are able to download our customized House of Burn App:
Step 1: Complete/enter your "Contact" Information
Step 2: Complete/enter your "Log In" Information
Step 3: Complete/enter your "Personal" Information
At the bottom, under "Notification Preferences" please make sure to select EMAIL AND TEXT messages (this is very helpful with the waitlist, special offers, class cancelations, etc.)
Step 4: Complete/enter your "Billing" Information (Required)
Important: ALL clients are REQUIRED to have a valid cc on file, per our "Late Cancel/no Show Policy". A cc must be added via the link above, not through the MB or HOB app.
Step 5: Complete/enter your "Family" Information (Optional)
This is only necessary is your have a shared account with a family member. For example, parents who pay for their children's memberships. If you're not sure. just ask us, we can help with this.
GROUPON ONLY: Once you have completed steps 1-5 above (make sure you have saved a valid credit card to your account!) please email your Groupon ID (6 digit code) to email@example.com and your classes will be added to your account as quickly as possible. Please allow up to 24 hours for our response. Same day activations are not guaranteed.
NOTE: ONCE YOU HAVE SUCCESSFULLY CREATED AN ACCOUNT THROUGH THE MB WEBSITE (VIA THE LINK ABOVE), YOU CAN THEN FOLLOW THE INSTRUCTIONS TO DOWNLOAD OUR CUSTOMIZED STUDIO APP.
What Is The Best Way To Contact The Studio?
EMAIL, EMAIL, EMAIL! The best way to reach us is always by email or sending us a quick text 714-932-9165. We do our best to reply to all emails as quickly as possible but we ask you allow up to 12 hours for a response. It is usually much faster than this, however your patience is greatly appreciated! :)
GENERAL QUESTIONS/ALL NEW CLIENT INQUIRIES: INFO@HOUSEOFBURN.COM
GROUPON ACTIVATION/QUESTIONS: STUDIOMANAGER@HOUSEOFBURN.COM
FRIENDLY REMINDER: ALL CLASSES MUST BE CANCELED THROUGH YOUR ONLINE ACCOUNT/APP. CANCELATIONS VIA PHONE OR EMAIL WILL NOT BE ACCEPTED.
What Class Packages do you offer? How do I know which is the best option for my schedule?
First off, we ALWAYS recommend starting with one of our amazing new member specials. The 2 weeks unlimited or the 1 month unlimited package are by far the best bang for your buck and the best way to dive right in! Allowing you complete flexibility to come as many times as you can in the given time period, the more you come the better the deal! (NOTE: These specials are always a better deal than any potential Groupon offer. All Groupon offers are sold directly through us for much more seamless purchase experience!)
Following your new member special, we offer a variety of drop-in class packs (5, 10, 20, etc - perfect for those who come here and there)... as well as auto-pay memberships (ideal for die-hards, those who are committed to getting their burn on 2+ times per week) for cycle or both, MegaBurn + cycle (all access).... Just ask the front desk or send us an email firstname.lastname@example.org and we will guide you to help you find the right fit for you!
What is your studio purchase policy?
Class Packages, Retail/Aparrel, etc: Single classes, class packages, unlimited packages, special promotions, workshops, memberships and ALL retail items/apparel are non-refundable. NO EXCEPTIONS. If clothing is returned within 30 days unused with the tags on, the item can be exchanged or a studio credit will be offered (no cash or credit refunds).
Auto-pay/Monthly Contracts: Once the membership has completed its minimum monthly commitment, the client's package will auto renew on a month-to-month basis at the existing rate, allowing the client flexibility to continue as long as they wish; however client is not committed to another "x" number of months and can cancel with written/email notice at any time at least 7 Days prior to the next billing cycle (no exceptions).
What is your studio Late Cancel/ No Show policy?
All classes must be cancelled online/via the studio app by the client. Please note: As a boutique studio we have a limited number of machines and Spin Bikes, please do your best to cancel more than 12-hours before class to allow as much time as possible for others to join the class.
Please Note: Our strict Late Cancel/No Show Policy does not change based on the number of people enrolled i the class or people on the waitlist.
Late Cancel (within 12 hours, less than 2 hours): If you cancel at least 12-hours prior to the class start time no fees will apply. If a cancellation is made within the 12 hour window, but more than 2 hours before class, the client account will be charged $15 and the client will lose this class.
No Show (less than 2 hours prior to class/no online cancellation): If the client cancels online at least 2 hours prior to class, or simply does not show up for class, they are considered a "no show" and will be charged $20, plus the loss of the individual class.
Switching classes (same day): Switching sessions or showing up for a different session than you are scheduled for are considered late cancellations.